Comments, Complaints & Suggestions

Whilst we constantly strive to provide good, friendly and efficient services, we realise that occasionally things do not go as smoothly as we would like. We are always pleased to receive constructive criticism, so if you have any suggestions or are unhappy about any aspect of our services please bring it to the notice of the doctor and not the receptionists, or preferably, ask to make an appointment with the Practice Manager.

Complaints about any aspect of the service provided at Slade Green Medical Centre or Colyers Lane Medical Centre should be forwarded to the Practice Manager in writing. All complaints received are dealt with according to the NHS complaints procedure.

Patients can also get help and advice about making a complaint from NHS England by telephone 0300 311 2233.

If you are happy with us please tell others – if you are not – tell us.

Please view our Complaint Procedure here.