Happy New year to all our patients.
In the new year, we are looking to provide a few new clinics to our surgery, these may include, Diabetic Clinic, Asthma Clinic, MSK (Musculoskeletal Service) and a Community Connect Team(CCT).
The CCT is a new service supporting local people to improve their health and well being by connecting them with activities, support and services in the community. We will have regular visits from a CCT co-coordinator who will help and provide support for issues outside of the usual care that your GP or nurse may be able to provide.
We have listened to our patients who took the time to provide important feedback to our surgery on ways we can improve our practice, we feel that we have listened and will continue to provide the support and services to meet all of our patients needs.
As the Practice Manager, my role is to offer as much help and support as I can to our patients, so if you have any queries/complaints or even compliments, please let me know - we listen and learn from our feedback.
We have introduced a new efficient way providing follow up for patients after blood tests or scans or any hospital investigations.
Patient will be required to book a telephone consultation after their hospital investigations with the GP who requested it to maintain continuity of care with the doctor and prompt results.
On average blood results can take 10 days to 2 weeks, hospital scan results can take 2-4 weeks. Patients can book these telephone consultations after their blood test or scans.
Our reception staff will also be able to call you and book these appointments, please make sure we have your up to date contact numbers. You could do this via our online services or to visit the surgery to amend this.
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Welcome to Slade Green & Colyers Lane Medical Centres
This website was set up for your help and guidance. The details may be subject to change from time to time, so please check with the reception staff who will be happy to assist you.
We currently employ 7 Receptionists which includes a Head Receptionist, who will try in every way to help you. Our Receptionists are trying to do a difficult and demanding job, often working under extreme pressure. Please remember the Receptionists carry out their duties, as instructed by the Doctors, with the intention of making the Practice run safely and smoothly.
Therefore, if you feel that you are being asked too many questions or kept waiting, this is unintentional. Please try to help by giving the Receptionist the necessary information as she/he needs to try and judge the urgency of the request and whether you need to see the GP, Nurse or Healthcare Assistant.
Out of Hours Service Telephone 111
To speak to a doctor when the surgery is closed, please dial: 111. The person who answers your call will direct you to the services that can help you best. Remember, A&E services should only be used in critical or life-threatening situations. There are also Urgent Care Centres at Queen Mary’s Hospital, which is open 24 hours, 7 days a week and at Erith Hospital, which is open from 8am to 10pm, 7 days a week.
(Site updated 07/01/2020)